According to NHS Protect, the total number of reported assaults against NHS staff in England stood at 63,199 in 2012/13. NHS staff are another group of frontline workers who encounter the public in a background of stress and distress. If you add communication difficulties to the emotional mix, anti-social behaviour is bound to erupt.
How to reduce the risk of aggression and challenging behaviour in the health system? First, learn to identify the signs of speech, language and communication needs. Secondly, adapt your communication accordingly, integrating specific proven techniques for short interactions.
The Box training can be a new tool for dealing with persistent anti-social behaviour within the NHS.